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Hello Customer

HOW DO I RETURN AN ITEM?

If you want to return an item, please send the following information to us:
- Order number of the item
- Reason for returning the item.
- Photo or video of the item (if you receive it)

Information please send to the email address: [email protected]

When will a return request be accepted?
- You must send a request to return an item within 3 days of receiving the item.
- You must return the product within 7 days of the return request being accepted (excluding shipping time for this item)

Problems of shipping fee and address to return the item?
- If the items is returned due to an fault or damage, we will pay all shipping fee.
- If the items is returned for other reasons, you must pay all shipping fee.
- Please pack the item you want to return and send it to the following address: 
        Recipient's name: SKYPEMART.COM
        Address: 1348 Homestead Rd N Lehigh Acres, Florida 33936, United States

Problems refunding when the item has been returned?
- The item you send back to us needs to be in new and unused condition.
- Refund time within 1-2 working days after we receive the product.
- Method of refund: refund via paypal wallet, the system will send you an email notifying the refund and suggest you check your paypal wallet.

HOW DO I CANCEL AN ORDER?

If you want to cancel an order, please send the following information to us:
- Order number.
- Reason for canceling the order.

Information please send to the email address: [email protected]

When will an order cancellation request be accepted?
- If the order has not been shipped, we will always accept your request, payment will be refunded to you within 1-2 business days of the order cancellation.